When Trust Fails: Exploring Consequence in the Landscape of Trust

Julian Stodd's Learning Blog

I’ve been #WorkingOutLoud to map the Landscape of Trust. I’m using this term to describe the complex facets of behaviour and belief that build or erode this most valuable of commodities. At the end of this work I hope to have a workable diagnostic that lets us map hotspots and evolve the organisation accordingly. We may think it’s obvious what happens when trust fails, but the point of this question is to explore the consequences in more detail.

The Landscape of Trust - consequence

I asked the question, “If you lack trust in the organisation you work for, what is the primary consequence?

I had a good response to this question, with 498 people providing an answer. Of that group, 32% of people said they were ‘less likely to stay’, 27% said they were ‘less likely to engage’, a further 27% said they were ‘less committed to help’, and 14% said they…

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